Make sure you close unnecessary applications before you start your meeting. If your Webex call has to compete with Netflix streaming, software updates or other applications, you may experience interruptions. Video calls take up a lot of processing power and bandwidth. It may be preset to a camera you don’t want to use. When you join your Webex meeting, make sure it is connected to the right camera. The second most common problem is your camera settings are wrong. You might have two windows open without realizing it. If your camera is already being used by another application, you won’t be able to use it for your Webex call.Ĭheck to make sure you didn’t accidentally double-click the join link on your Webex invitation.

Most webcams can only handle one application at a time. The most common error when experiencing video issues is a double join. External cameras are not that expensive and are easy to plug in and use, so we recommend investing in one if you’re on frequent video calls. They don’t pick up lighting very well, so your footage can appear grainy or dark. Built-in cameras are almost always worse than external ones. There are two basic types of webcams: cameras that are built into your laptop or monitor and cameras that are external. Troubleshooting Bad Video Types of webcams. Keep reading to learn how to troubleshoot bad video in Webex meetings. Plus, it helps you connect to the people you are meeting with in a more human way.

Having crisp and well-lit video can help you look more professional.

Video calls are essential to staying connected to coworkers and clients while working in a remote environment.

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